What kind of lighting solutions you deal in?

We deal in many projects like:

1. Residential Lighting
2. Retail Lighting
3. Shopping Malls
4. Hospitals
5. Corporate Offices
6. Art Galleries Lighting
7. Monuments Lighting
8. Landscape Lighting
9. Hotel
10. Outdoor lighting
11. Resort Lighting
12. Farmhouse Lighting

When I order, how long will it be before I get my goods?

We aim to provide a good selection of lighting to suit the needs of our domestic and commercial customers. Many items are kept in stock in our warehouse the quantity of which will be displayed against the product. In addition many product lines are replenished daily or weekly with deliveries from our suppliers. In case the required quantity is more than the available quantity you can enquire about the same by mailing us at enquiry@thelightkart.com. You can expect a response within one working day.

Do not be fooled by competitors who say everything is in stock.  Sadly there are one or two lighting companies who fabricate their stock levels in order to secure orders from customers who need their goods in a rush. By checking out customer review sites for lighting companies this will clearly demonstrate a number with whom you should not trust your order!

Our order processing team processes all the orders once daily at 8:00 am in the morning. So, all orders booked after 8:00  am in the morning  will be processed the next working day at 8 am and so on. Once we have your order our processing team will start processing your order dispatch them within  three working after your processing has started. Once dispatched the tracking details will be available on our website.

How do I know if my order has been placed successfully?

When placing your order please ensure you give the correct email account address then, once your order has been placed, you will receive an email confirming that your order has been successfully received. This email will contain specific details of products you have ordered and the value of your order.

Confirmation emails are generally delivered within 10 minutes, but if you have not received it within two hours check that you still have an internet connection and if required request a manual send/receive in your email program. Because our order confirmation email contains graphics and hyperlinks some email programs may direct it to a junk folder so check there before calling us.

If you have not received an email please call us to ensure that your order was received.

Can I have an order delivered to an alternative address?

Yes, you can have an order delivered to an alternative address.  Sometimes we may call you if we suspect fraud to ensure your card is being used with your knowledge.

When do you take the money from my account?

If you wish to place an order with The Light Kart payment will be required at that time.  You will be directed through to Sage Pay our secure online payment platform and the money will be debited from your account.  When ordering you will be given the option of choosing PayPal.

What is your delivery policy?

Our order processing team processes all the orders once daily at 8:00 am in the morning. So, all orders booked after 8:00  am in the morning  will be processed the next working day at 8 am and so on. Once we have your order our processing team will start processing your order dispatch them within three working after your processing has started. Once dispatched the tracking details will be available on our website. We usually dispatch by Fedex Surface. For pincodes where Fedex services are not available we send it via speed post using Indian Postal Services. Timings for your pin code can be obtained from the Fedex website. In general Fedex Surface takes maximum of 10-15 days even to the remote locations.

What happens if I am not at home?

Our courier will contact you on the contact number that you have given in the details and attempt to deliver your parcel. .

If the courier attempts delivery and cannot find someone to take the parcel it will go back and kept at the nearest hub until you make contact.

The parcel will be held at the depot for 3 working days allowing you time to either make contact and/or collect the parcel.  If you do not collect within a certain period the goods may be returned to The Light Kart.  If the goods are returned because of non contact this may result in another delivery cost, wherever possible we will endeavour to ensure this does not happen.

Can I track my order via your courier?

The Light Kart uses Fedex courier services. For pin codes which are not covered by Fedex, goods are dispatched by speed post using Indian Postal Services. When your order is dispatched you will receive a confirmation email of dispatch indicating the tracking details. You can check in the websites of the concerned courier company for the required information.

How to order?

It is easy to place your order online. Once you have added items to your Shopping Basket, you will need to follow a few simple steps to complete your order:

  • Double check and review the items in your Shopping Basket
  • Enter your postcode to check the delivery charges
  • If you are happy to proceed click on the purple button “Continue to Payment”
  • Complete the fields with your personal details, email and delivery address
  • Press the button “Continue to Payment”
  • Finally when completed press the “I’m ready to pay” button
  • You will then be directed to the SagePay payment area
  • Choose how you would like to pay and enter your details

Shortly after placing your order you will receive a confirmation email providing details of your order. This email will provide an order number so please ensure you keep it somewhere safe.

Telephone orders

Many of our customers prefer to use the website to place their orders as we have a number of categories with tips and advice to help and assist along the way.  However we love talking to customers and helping with advice or providing further information so please call us if you wish to discuss your lighting requirements.  Our sales team can provide expert advice and then take your details and process your order on the telephone if that is more useful.  Call us on 011 41066549.

How do I cancel my order?

If you wish to cancel an order you can do it within 12 hours of placing the order by mailing at ordercancellation@thelightkart.com

If the order is dispatched  then the return policy will be applied.

What happens if a product I order is unavailable?

The inventory displayed in the website is as per the actual physical stock that we are having in our ware house. The inventory is updated at regular intervals , So there are rare chances of product being not available.

Sometimes for reasons beyond our control  If items you have ordered are not going to be available within the delivery period stated we will notify you as soon as possible and let you know an availability date. In the case of discontinued items we will contact you to advise you of any alternative product that may suit your needs or will refund the amount to your bank within three working days.

Can I have a discount?

The Light Kart is keen to help customers and will often provide a discount for bulk orders. The discount schemes are displayed in the home page. For bulk enquiries please mail at enquiry@thelightkart.com.

Can I access your website without registering as a user?

You do not need to register as a user to access our website or place an order. How easy is that? We also show all charges upfront including and excluding VAT and allow you to see the cost of delivery to all UK postcodes before you even reach for your credit card.

Can I order in a company name and receive a GST receipt?

Yes you can place an order in a company name – just select the appropriate button when using the checkout. All The Light kart invoices give a full GST breakdown and provide our GST detail. If you are missing or have

Will my items be saved in my trolley if I don't checkout?

If you have not disabled your Cookies then the contents will be saved on a Cookie for a period of time, however if you wish to ensure that you do not lose the contents, you have the option to save the basket.

This enables you to send the basket to your partner, architect or electrician or simply send it to your own email account and follow the link back to the site at a later date. Ideal if you want to check dimensions at home or send a shopping list to your builder. This is useful if you are not sure you have all the components to say make a full track system complete in which case our sales team can run through the items and advise accordingly.

No registration and no account required.

Can I order products that are out of stock?

When goods are out of stock the website will specify this or will give indication of when they are due in.  If you wish to place an order you may do so and we will provide advice (via email) when you might expect to receive your order.  If you do not wish to pay for your goods until they arrive please call our sales team to discuss this, they may take a deposit for you rather than the whole balance.

If you have any queries about this process please contact our sales department on 011 41066549, who will happily assist you.

My credit card is not being accepted. What do I do?

Please ensure you have not mis-keyed any of your card details and you are aware of your 3-D secure password or code. If you are having difficulties and payment fails to be authorised please call our sales team on 011 41066549 and they will be happy to take your order over the telephone.

Why do I keep getting an error message?

We want our website to be useable by all customers. If any customer receives an error message whilst using our website we want to hear about it. We like to fix any bugs or problems that not only effect you, but may be causing issues for other users. Please do not hesitate to contact us to discuss any website errors or problems.

How do I search for products?

We have listed products in appropriate categories within the website. If you are unable to find a product we have a full search facility that will scour our product listings for matching words and text for a match.

 

If our search does not find the product you desire use our online form to set us the task of finding what you are looking for. We have access to thousands of items that are not on the website and we should be able to help you.

Do you have a showroom near me?

The Light Kart is an independent company with a national attitude. Our showroom, or studio as we refer to it, is located in New Delhi the details of which is there in the contact us link. In the studio we have many bespoke fittings on display, those that are popular including our best sellers.

All our staff are lighting experts and are passionate about what they do. If you have new build plans or are looking for a lighting solution please contact us to arrange an appointment to ensure we can provide you with the time required and our best attention.

Looking for a catalogue?

We have a range of catalogues available to help you find the perfect product. Click on the link below to view the PDF catalogues.

What is your registered company address?

JAINSONS LITES

SHOWROOM ADDRESS :

Shop No. 9A, N-13 South Extn. Part – I, New Delhi – 110049
Tel No. +91 11 41066549

OPERATING HOURS:

11:30 am to 7:30 pm on all days except national holidays.
Weekly off : Monday